Book Your Car In, Four Steps

The booking lands on the workshop job list, not in a general inbox. Someone checks that the time you picked suits the work you have asked for, because a tyre fit and a major service need very different bay time, then confirms it or offers the nearest slot that does.

You get the drop-off time, what we plan to do, and anything we cannot be certain about until the car is on the hoist. If the job needs parts ordered first, which panel work and timing components usually do, you hear that before the date is locked in rather than on the morning.

Make, model, build year, rego and the current odometer reading. The VIN too if you can find it, because on European models parts are looked up by VIN rather than by model year. If a warning light is on, note whether it stays on or comes and goes, and at what point in the drive it appears.

For collision work, four photographs: straight on, two angles, one of the whole car. For tyres, the numbers off the sidewall. For window film, whether the rear glass is already dark from the factory. Two minutes of that saves a day of messages back and forth.